General Terms and Conditions

I.

Basic provision

1. These terms and conditions apply to contracts concluded remotely in the e-shop www.shnatala.sk between the seller and the buyer pursuant to Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Contract Concluded at a Distance.
2. The seller is: Beáta Bileková - Shantala Baby Spa with registered office at Eliášovce 59, Nový Život 930 38, ID No.: 52095851, VAT No.: 1124943413. Contact details: info@shantala.sk (hereinafter referred to as the "website"), registered at the District Office of Dunajská Streda, trade register number: 210-37334.
3. The buyer is a consumer, i.e. a natural person who does not act within the scope of his/her business activity of employment or profession when concluding and performing a consumer contract.The purchase made by a business entity is governed by the Commercial Code No. 513/1991 Coll.
4. The supervisory authority for consumer protection is the SOI Inspectorate for the Bratislava Region, Prievozská 32, P.O. BOX 5, 820 07 Bratislava 27.
5. The provisions of the terms and conditions are an integral part of the purchase contract. Different arrangements in the purchase contract take precedence over the provisions of these terms and conditions.
6. These terms and conditions and the purchase contract are concluded in Slovak language.

II.

Information about goods, services and prices

1. Information about goods and services, including the prices of individual goods and their main features are listed for each item in the catalogue of the online store. The prices of the goods are inclusive of value added tax.
2. All presentations of goods and services placed in the catalogue of the online store are of an informative nature and the seller is not obliged to enter into a contract of sale with respect to these goods.
3. Any discounts on the purchase price of the goods cannot be combined with each other, unless otherwise agreed between the Seller and the Buyer.
4. All videos, materials, documents, texts, images, photos and other directly or indirectly related rights (hereinafter referred to as "Documents") on the shantala.sk website are protected by Act No. 618/2003 Coll. on Copyright and Rights Related to Copyright (Copyright Act), as amended, and other relevant legislation and international conventions and treaties.

Copying, downloading, publishing, public display, distribution, imitation or any commercial use of the website documents or any part thereof is prohibited without the prior verifiable written consent of the Seller.

Unauthorized use of documents from this website is considered a violation of copyright, trademark and other laws. In the event of a violation of the terms and conditions, the operator is entitled to immediately revoke the user's access rights to the website and to demand immediate remedy. The operator's right to compensation for damages is not affected.

III.

Order and conclusion of the purchase contract

1. Costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself. These costs do not differ from the basic rate.
2. The buyer orders the goods in the following ways:

• by filling in the order form

3. When placing an order, the buyer chooses the goods or services, the number of items, the method of payment and delivery.
4. Before sending the order, the buyer is allowed to check and change the data he has entered in the order. The Buyer sends the order to the Seller by clicking on the Order button The data provided in the order is considered correct by the Seller. The validity of the order is subject to the completion of all mandatory data in the order form and the Buyer's confirmation that he has read these terms and conditions.
5. Immediately upon receipt of the order, the Seller shall send the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when placing the order. This confirmation is automatic and shall not be deemed to constitute a contract. The purchase contract is only concluded after the Seller has received the order. Notification of receipt of the order is delivered to the buyer's email address. / Immediately upon receipt of the order, the Seller sends the Buyer a confirmation of receipt of the order to the email address provided by the Buyer when placing the order. This confirmation shall be deemed to be the conclusion of the contract. The purchase contract is concluded by the confirmation of the order by the Seller to the Buyer's email address.
6. In the event that any of the requirements stated in the order cannot be fulfilled, the Seller will send an amended offer to the Buyer's email address. The amended offer shall be deemed to be a new proposal for a purchase contract and the purchase contract shall be concluded in such case by the Buyer's confirmation of acceptance of this offer to the Seller at its email address specified in these Terms and Conditions.
7. All orders accepted by the Seller are binding. The Buyer may cancel an order until the Buyer has received notification of the Seller's acceptance of the order. The Buyer may cancel an order by telephone to the Seller's email address set out in these Terms and Conditions.
8. In the event of an obvious technical error on the part of the Seller in the indication of the price of the goods in the online store or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer for this completely obviously erroneous price even if the Buyer has been sent an automatic confirmation of receipt of the order according to these Terms and Conditions. The Seller shall inform the Buyer of the error without undue delay and shall send the Buyer an amended quotation to the Buyer's email address. The amended offer shall be deemed to be a new draft purchase contract and the purchase contract shall be concluded in such case by the confirmation of receipt by the Buyer to the Seller's email address.

IV.

Payment terms and delivery of goods

1. The price of the goods and any costs associated with the delivery of the goods under the contract of sale may be paid by the buyer in the following ways:

     cashless by credit card, payment gateways GoPay, ApplePay, Stripe.

2. In the case of payment through a payment gateway, the Buyer shall follow the instructions of the relevant electronic payment provider.

3. In the case of non-cash payment, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's bank account.

4. The Seller does not require any deposit or other similar payment from the Buyer in advance. Payment of the purchase price before shipment of the goods is not a deposit.

5. According to the Act on sales records, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in case of technical failure, then no later than 48 hours

6. The service is made available to the buyer:

• By granting membership access for 1 month from the date of the purchase contract
• The buyer will receive the login data for the membership access within 48 hours to the email address provided at the time of ordering

7. The Seller shall issue a tax document - invoice to the Buyer. The tax document is sent to the buyer's email address.

Shipping options - postage

1. the Seller provides the following transport options for delivery of goods within the Slovak Republic:

DPD courier: ? €

2. Delivery to other EU countries:

Slovak Post: ? €.

3. Delivery to other non-EU countries:

Delivery of goods

If the delivery period is not specified in the product, the seller shall deliver the goods to the buyer within 30 days at the latest. The usual delivery time is up to 7 days. In the case of payment in advance, the Seller shall only dispatch the goods after payment has been credited to the Seller's account.

The goods shall be deemed to have been accepted by the Buyer at the time when the Buyer or a third party designated by the Buyer (excluding the carrier) accepts all parts of the ordered goods, or if a) the goods ordered by the Buyer in a single order are delivered separately, at the time of acceptance of the goods delivered last, b) the Buyer delivers goods consisting of several parts or pieces, at the time of acceptance of the last part or piece, c) the Buyer delivers the goods repeatedly during a specified period, at the time of acceptance of the first delivered goods.

V.

Withdrawal from the contract

1. The Buyer acknowledges that in accordance with the provisions of § 7 (6) of the Act on Consumer Protection in Distance Selling, the Buyer may not, among other things, withdraw from the contract of sale:

• the provision of electronic content otherwise than on a tangible medium, where the provision of the electronic content has been initiated with the express consent of the consumer and the consumer has declared that he has been duly informed that he loses the right of withdrawal by expressing that consent.

2. If the provision of electronic content other than on a tangible medium has been initiated without the express consent of the purchaser and the purchaser has not declared that he has been duly informed that he loses the right to withdraw from the contract by expressing such consent, the purchaser may exercise the right to withdraw from the contract in writing or on another durable medium (e.g. by e-mail).

3. If the buyer withdraws from the contract for services and has given his express consent to the commencement of the provision of services before the expiry of the withdrawal period, the buyer shall only be obliged to pay the seller the price for the actual performance provided up to the date of receipt of the notice of withdrawal from the contract.

VI.

Delivery

1. The Parties may deliver all written correspondence to each other by electronic mail.
2. The Buyer shall deliver correspondence to the Seller at the email address specified in these Terms and Conditions. The Seller shall deliver correspondence to the Buyer at the email address specified in the Buyer's customer account or order.

VII.

Personal data

1. Any information you provide when working with us is confidential and will be treated as such. Unless you give us your written consent, we will not use your information in any way other than for the purpose of performing under the contract, except for the email address to which you may be sent commercial communications, as this is permitted by law, unless you refuse it. These communications may only relate to similar or related goods and can be unsubscribed from at any time by simple means (sending a letter, email or clicking on a link in a commercial communication). The email address will be kept for this purpose for a period of 3 years from the conclusion of the last contract between the parties.
2. For more detailed information on data protection, please refer to the privacy policy HERE.

VIII.

Out-of-court dispute resolution

1. The Slovak Trade Inspection Authority, P. O. BOX 29, Bajkalská 21/A, 827 99 Bratislava, internet address: https://www.soi.sk/sk, is competent for the out-of-court settlement of consumer disputes arising from a purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Seller and the Buyer under the Purchase Contract.
2. The European Consumer Centre Slovak Republic, with registered office at Mlynské nivy 44/A 827 15, Bratislava 212 Slovak Republic, internet address: http://www.evropskyspotrebitel.sk is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and supplementing Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
3. The Seller is entitled to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade licensing authority. The Slovak Trade Inspection Authority supervises compliance with the Consumer Protection Act and the Act on Consumer Protection in Distance Selling, among other things, within the defined scope.

IX.

Final provision

1. All agreements between the Seller and the Buyer shall be governed by the laws of the Slovak Republic. If the relationship established by the contract of sale contains an international element, then the parties agree that the relationship shall be governed by the law of the Slovak Republic. This is without prejudice to the consumer's rights under generally binding legislation.
2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 3(1)(n) of the Act on Consumer Protection in Distance Selling.
3. All rights to the Seller's website, in particular the copyrights to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the website or any part thereof without the Seller's permission.
4. The Seller shall not be liable for errors resulting from third party interference with the online shop or from its use contrary to its intended use. The Buyer shall not use any procedures in the use of the online shop that could have a negative impact on its operation and shall not perform any activity that could allow him or third parties to interfere with or use the software or other components of the online shop in an unauthorized manner and use the online shop or its parts or software in a manner that would be contrary to its purpose or intended use.
5. The contract of sale, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
6. The Seller may change or supplement the wording of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

These terms and conditions come into force on 1.7.2022

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